How can we help?

Clients post a job with a description, pickup and drop-off addresses, and preferred dates. U-Movers in the area browse open jobs and accept ones that fit their schedule. Once a mover accepts, both parties receive a notification and can coordinate for the job.

The app generates an instant estimate based on the number of movers needed, estimated hours, distance, and any optional add-ons (dolly, trailer, pressure washer, etc.). All amounts shown before booking are estimates.

Your card is authorized (a hold is placed) when you book and charged only after you confirm the job is complete. Payments are processed securely through Stripe.

Yes. Payments are processed securely through Stripe. Your card is authorized when you book a job and charged only after you confirm the job is complete. U-Movers receive their earnings through Stripe Connect. Card details are entered directly into Stripe’s secure payment form and are never stored on U-Move’s servers.

Open the app and go to the Profile tab. Scroll to the bottom and tap Delete Account. A confirmation prompt will appear. Confirm to permanently delete your profile and sign out.

If the app asks you to sign out and sign back in first, that's a security step required before account deletion. Sign out, sign back in, then try again.

You can also request account deletion by emailing support@umoveapp.com.

You can open a dispute directly from the job detail screen in the app. Our support team reviews all disputes and will follow up via email. You can also email support@umoveapp.com directly to describe the issue.

U-Move is currently launching in select university towns and expanding from there. If U-Movers aren't yet active in your area, you can still post a job, and we'll work to grow coverage in your market over time.

Email us at support@umoveapp.com if you'd like to know about specific cities or want to be notified when U-Move launches near you.

Download the U-Move app and tap I'm a U-Mover on the opening screen. Create your account, fill in your profile details (school, skills, availability), and you'll be ready to browse and accept jobs in your area.

U-Move is designed for moving and labor services between consenting adults. All user accounts are tied to verified email addresses. Clients and movers can see each other's profiles and reviews before agreeing to a job.

If you have a safety concern about a specific job or user, contact us immediately at support@umoveapp.com. For emergencies, always call 911.

Your role is set when you create your account and cannot be changed in the app. If you need a different role, email us at support@umoveapp.com and we can assist.